Daily Progress Reports
Daily updates showing the progress your RCM is making (claims submitted, payments posted, denials worked), not a summary you have to chase down.
Performance you can see, not just take our word for
Outsourced billing should come with more visibility into your revenue cycle, not less. Here’s how we report on quality and performance.
End-of-Day Reporting
End-of-day reports keep your team current on what moved through the billing process that day.
Scheduled Review Meetings
Regular meetings to review performance and work through any urgent billing issue directly with your account team.
What We Track
The metrics that actually reflect revenue cycle health
Claims Submission
Claims submitted vs. accepted on first pass, rejection reasons and turnaround
Denials
Denial rate by payer and reason code, appeal outcomes, recurring denial trends
Accounts Receivable
AR aging by bucket (0–30, 31–60, 61–90, 90+ days), balance by payer
Payment Posting
Posting turnaround, variance between expected and actual reimbursement
Credentialing
Application status and time-to-active for each payer enrollment
Eligibility Verification
Percentage of scheduled visits verified prior to the appointment
Quality Assurance
How we keep coding and billing accurate over time
- Internal coding review before claims move to submission
- Claim scrubbing against payer-specific edit rules
- Periodic coding audits to catch patterns before they become a payer audit
- Denial trend analysis to correct recurring, preventable issues at the source
Ask to see a sample performance report
We can walk you through exactly what your reporting would look like once your account is live.